Q&A with Matt Hall, President and Chief Operating Officer of healthcare technology platform Wellfit

How has dental reimbursement changed over the years?
The dental reimbursement process hasn’t changed in nearly five decades. It continues to be a challenge for everyone. That’s why we created Wellfit. We’re revolutionizing dental benefits and payments, making the process easier for dentists, patients, employers and carriers. Our cloud-based healthcare technology instantly adjudicates benefits so there’s no confusion about what a plan or patient owe. There are no claims to process. Each party’s share is managed through our proprietary platform. Patients know what they owe upfront and payments are processed in near real-time, so providers are paid immediately. We help to alleviate patient confusion and the administrative burden that offices and DSOs face due to the current reimbursement process.

What’s one way dentists and DSOs can sustainably grow in today’s competitive landscape?

They should invest in technology that simplifies and consolidates their business operations so they can scale efficiently and continue to meet the demands of modern patients. Technology like Wellfit, which modernizes dental plans and unifies payment processes, enables clinicians and their teams to provide more advanced care while empowering patients to make informed decisions about their oral health.

How do you help dentists and DSOs attract and retain patients?

Wellfit is a comprehensive solution that helps providers increase patient flow, retention and treatment acceptance, while lowering their transaction and administrative costs by modernizing dental plans and unifying payment processes.

We know that patients are 2x more likely to stay with a practice when they have a benefit plan. Our regulatory compliant administration services and cloud-based technology modernizes dentists’ and DSOs’ in-house discount membership plans, employer plans and carrier plans to help drive patient flow and retention for our partners.

We also know that patients are 4x more likely to stay with a practice once they’ve accepted treatment. Unfortunately, paying for care has historically been one of the largest barriers to case acceptance. Wellfit helps lower this barrier by simplifying the payment process. We unify card processing, digital wallets, financing, payment arrangements and online bill payments onto a single platform. This enable providers with one easy-to-use system to help empower their patients with options to pay for treatment.

Who/what is your biggest competitor?

Since the dental reimbursement process hasn’t changed in nearly 5 decades, our biggest competition is really the status quo. That’s why we’re partnering with forward-thinking dentists, DSOs, employers and carriers to pioneer and revolutionize the current state of dental benefits, dental reimbursement and the payment process in dentistry.

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.