Boston-based Videa has made Ambient Coaching available to all customers using its Voice Notes product, adding analysis of patient-provider conversations to the AI documentation tool.
The capability analyzes how treatment is presented, what questions patients raise and where communication may need to be clearer, according to an Oct. 29 news release. It surfaces patterns across case presentation, financial conversations, patient response, providers, locations and visit types, allowing practices to see where conversations lose momentum.
Videa said it plans to add deeper analytics across the treatment funnel, more context for patient follow-up and scheduling, and stronger links between conversation data, clinical documentation and claims preparation.
Videa’s platform is used by more than 90,000 clinicians across more than 60 DSOs.
