The J.D. Power 2020 U.S. Dental Plan Satisfaction Report, released Nov. 10, measured customer satisfaction by surveying more than 1,100 dental plan members in September. J.D. Power looked at the following five metrics, ranked in order of importance: coverage, cost, communications, customer service and reimbursement.
On an index of 1,000 points, overall customer satisfaction with dental plans decreased from 772 in 2019 to 771 in 2020.
The top-rated dental plans for customer satisfaction, along with their index score:
- DentaQuest (801)
- Aetna Dental (791)
- HumanaDental (774)
- Cigna (767)
- UnitedHealthcare Dental (760)
- MetLife Dental (757)
- United Concordia Dental (742)
- Guardian Access Dental/Premier (711)
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