Editor’s Note: This article originally appeared on Solutionreach’s website
Patient expectations around customer service and experience have changed. Patients are less likely than ever to wait on hold or call back if they hang up. Half of patients say they want the same experience they get from retail and service businesses, and if they don’t get it, they will go elsewhere.
“The phone is the lifeline to the dental practice. It’s the first impression somebody has of your office, and where the patient experience begins,” said Amol Nirgudkar, CEO and Co-founder of Patient Prism.
Patient Prism analyzes new patient phone calls, identifies individuals who end the call without booking, and provides rapid training to win them back—all within one hour. It leverages artificial intelligence, experienced call coaches, and quick training videos from top industry experts to provide fast, actionable insights designed to generate immediate results.
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