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Overjet exec: Tech can help DSOs overcome recruitment barriers

As DSOs search for ways to stand out among competition, technology could be their golden ticket.

Teresa Dolan, DDS, chief dental officer of Overjet, connected with Becker's via email June 15 to discuss how technology can help combat DSOs' biggest challenges.

Question: What is the biggest challenge DSOs are up against?

Dr. Terri Dolan: The biggest challenge that DSOs face today is recruiting, developing and retaining clinicians. The reputation of each individual practice depends on the quality of patient care and customer service provided. DSOs are investing in technology like artificial intelligence for radiograph analysis to ensure accuracy and consistency in clinical diagnosis, minimize risk through automated chart audits and increase patient engagement and case acceptance. It helps to set the standard of care, attract more providers and provide instant feedback to aid in the professional development of clinicians. In a tight labor market, technology is a differentiator.

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