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AI for Healthcare CX: Strategies and Playbooks for Real Transformation

Patients are frustrated. Health systems are stretched thin. Regulatory requirements are changing. For many organizations, improving healthcare consumer experience feels impossible under current conditions. But leaders from Johns Hopkins Healthcare System, Hummingbird Health, and Talkdesk are proving transformation is possible…

Sep 16, 2025 1:00 PM - 2:00 PM America/Chicago

Presented by:

Presenters

Patty Hayward

GM of Healthcare, Talkdesk

Josh Newman

VP of Clinical Systems, Johns Hopkins Health System

Jeremy Schwach

CEO, Hummingbird Healthcare

Massachusetts dentist charged with hiding camera in staff bathroom

A Massachusetts dentist was recently accused of hiding a camera in his office bathroom. Patrick Tu Huynh, DMD, allegedly placed a camera inside a staff bathroom at New England Dental Group in Marlborough, Mass., according to an Aug. 20 news…

Why 1 dentist swaps the office for theme parks to strengthen patient care

A Florida dentist is taking advantage of nearby theme parks to recruit staff and learn more about customer service and engagement. Nick White, DMD, serves patients at Lake Mary Pediatric Dentistry in Florida. He recently joined the Becker’s Dental +…

Angelalign Technology denies patent infringement accusation from Align Technology

Clear aligner manufacturer Angelalign Technology has denied accusations of patent infringement from Align Technology. Align Technology recently filed patent infringement lawsuits against Angelalign in the U.S., Europe and China and is seeking injunctive relief and monetary damages. The latter’s chief…

Dental hygienist pay 2025 vs. 2024, by state

All 50 states and Washington, D.C., saw an increase in the average annual salary for dental hygienists between this year and last year, according to data from the Bureau of Labor Statistics. Here is how the average salary for hygienists…

Dental365 expands into Ohio

New Hyde Park, N.Y.-based Dental365 has expanded its network into Ohio. The DCO acquired six dental practices in Toledo, Maumee, Oregon, Alliance, Akron and Louisville, according to an Aug. 21 news release. The company will also open a de novo…

Orthopedic practices are cutting claim delays with smarter coding

Orthopedic and musculoskeletal (MSK) practices face an uphill battle: complex codes, payer scrutiny and limited staff capacity make revenue loss almost inevitable. Denials, delays and rework not only drain margins but also pull focus from patient care.In this session, attendees…

Oct 14, 2025 11:00 PM - 12:00 PM America/Chicago

Presented by:

Presenters

Mark Herzog

Principal Solutions Specialist, Veradigm

Sage Dental's growth in 2025: 3 key updates

Boca Raton, Fla.-based Sage Dental has made several moves this year to expand patient care throughout new offices and industry partnerships. Here are three updates from the DSO this year: 1. Sage Dental partnered with Forward Science, an oral health-focused…

Alaska dental providers prepare for increased demand ahead of Medicaid changes

Alaska Medicaid providers are preparing for increased demand for dental care after the federal budget passage earlier this year, Alaska’s News Source reported Aug. 19. The One Big Beautiful Bill Act, which was signed into law July 4, is expected…

The middle-market DSO revolution

Artificial intelligence in dentistry has been a key focus for almost every DSO out there, but especially for the middle-market companies. Pittsburgh-based North American Dental Group, which supports 240 practices, recently rolled out Overjet’s IRIS Smart Imaging software to all…