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By the time a unit feels pressure from the emergency department, the opportunity to alleviate it has already passed. Beds get assigned late, huddles run on what already happened and staffing catches up to a surge instead of meeting it.…

Aug 13, 2026 1:00 PM - 2:00 PM CDT

Presented by:

Presented by
Presenters:
  • Bill Phillips, EVP & COO, University Health
  • Ashley Schutz, MHA, MLS (ASCP), Director of IT Quality Assurance, University Health
  • Bill Griffith, Operational Excellence Advisor

The Joint Commission’s standards on effective communication and language access, HHS’s CLAS Standards, CMS Conditions of Participation, and new state interpreter mandates are pushing health systems to rethink how they serve LEP patients. For patient experience leaders, the pressure is…

Aug 10, 2026 12:00 PM - 1:00 PM CDT

Presented by:

Presented by
Presenters:
  • Dipak Patel, CEO, GLOBO
  • Tyler Gegen, MBA, FACHE, CPXP, System Executive Director of Patient Experience, UnityPoint Health
  • Maria Pamboukis, MD, CPXP, Director, Patient Services, Denver Health

The average amount of education debt for dental students was $297,800 in 2025, according to data from the Education Data Initiative. The Education Data Initiative provides information on dental school costs and debt in the U.S.  Seven statistics on dental…

Rising costs have become one of the biggest challenges facing dental practices over the last couple of years, leading to the refocusing of investments, practice closures and tightening budgets. Here are five notes on how rising costs are affecting the…

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