CDA: 5 questions to ask to improve patient retention

Patient retention at dental practices is always a major concern. Here are five key questions dental practices can ask to determine whether they have a patient-retention problem and what factors could be causing the issue, according to a California Dental Association blog post:

1. Does your practice have a check-out portal?
2. Who is responsible for scheduling next appointments and why?
3. Do you review if patients have their next appointments scheduled?
4. Do you have appointment-confirmation processes in place?
5. Does you schedule offer appropriate patient access?

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