Healthx partners with mPulse Mobile to benefit payer, customer engagement: 4 takeaways


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Healthx, a digital engagement solutions company for healthcare payers, and mPulse Mobile partnered to create the AHIP Consumer Experience and Digital Health Forum.

Here are four takeaways:

1. The AHIP Consumer Experience and Digital Health Forum is a platform that offers personalized text messaging, email and interactive voice response solutions through Healthx's member engagement platform.

2. Healthx users can receive costume appointment reminder, paperless sign ups and chronic care management solutions while decreasing call center costs.

3. mPulse Mobile studies showed the mobile program reduced no-shows by 20 percent, increased Medicare Part D refills by 14 percent and improved patient satisfaction by 94 percent.

4. Delta Dental is among mPulse Mobile's clients.

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