Smile Brands CEO: Culture drives DSOs' business performance

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Dental service organizations looking to grow and improve business performance need to focus on company culture, according to Smile Brands CEO Steve Bilt.

Mr. Bilt spoke about the success of his Irvine, Calif.-based DSO at Dykema's 6th Annual Definitive Conference for Dental Service Organizations in Dallas on July 11.

"Dentistry is and always will be about people. When we get the culture part right, it naturally extends to the patients and communities we serve. At Smile Brands, the culture not only helps us hire and retain great talent, but it drives every business decision and ultimately shapes the entire patient experience," Mr. Bilt said.

Mr. Bilt spoke alongside Henry Schein chairman and CEO Stanley Bergman, who also stressed the importance of organizational cultures.

Smile Brands is among the largest DSOs in the country, with more than 400 affiliated practices throughout 17 states.

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