Delta Dental of Wisconsin earns Center of Excellence distinction: 5 notes

BenchmarkPortal, a company focused on contact center benchmarking, certification and training, recognized Delta Dental of Wisconsin Benefit Center as a Center of Excellence.

Here are five notes:

1. Delta Dental is the only dental insurance company in Wisconsin that holds this designation.

2. Earning this designation puts Delta Dental among the top 10 percent of contact centers in the industry for efficiency and effectiveness.

3. BenchmarkPortal designation process compares the performance of contact centers by evaluating key metrics against industry peers such as average speed of answering, length of call and number of hours a new agent spends in training.

4. On average, Delta Dental resolved customer inquiries 98.8 percent of the time on the first contact with a benefit advisor and took four seconds or less to connect customer phone inquiries to a benefit advisor.

5. Delta Dental of Wisconsin provides dental insurance to more than 2 million members.

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How clinical management is empowering the modern day dentist: Alabama dentist shares thoughts

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