Delta Dental of Wisconsin earns Center of Excellence distinction: 5 notes

BenchmarkPortal, a company focused on contact center benchmarking, certification and training, recognized Delta Dental of Wisconsin Benefit Center as a Center of Excellence.

Here are five notes:

1. Delta Dental is the only dental insurance company in Wisconsin that holds this designation.

2. Earning this designation puts Delta Dental among the top 10 percent of contact centers in the industry for efficiency and effectiveness.

3. BenchmarkPortal designation process compares the performance of contact centers by evaluating key metrics against industry peers such as average speed of answering, length of call and number of hours a new agent spends in training.

4. On average, Delta Dental resolved customer inquiries 98.8 percent of the time on the first contact with a benefit advisor and took four seconds or less to connect customer phone inquiries to a benefit advisor.

5. Delta Dental of Wisconsin provides dental insurance to more than 2 million members.

More articles on dental:
Average dental premium costs $350 per year – is that worth it?
Pacific Dental Services, 3rd largest DSO, makes plans to add 50 offices annually: 6 key points
How clinical management is empowering the modern day dentist: Alabama dentist shares thoughts

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.

New From Becker's Dental Review

SmileDirectClub partners with Anthem Blue Cross and Blue Shield

Read Now

Featured Podcast