The complaint alleges various practices in the chain are instructed to reuse the disposable mouthpieces. The Isolate mouthpiece is labeled disposable.
Ms. Walker was asked to transfer to a different Smiles 4 Kids practice in Tacoma. There, she alleges the Isolite mouthpieces were soaking in cold sterilization solutions while others were drying for reuse.
The office manager brought the issue up with the company’s compliance officer. However, the compliance officer allegedly took no further action.
Justin VanBibber, DDS, and Lone Peak Management Group are accused of instructing Smiles 4 Kids and other pediatric practices in the chain to reuse the mouthpieces.
The Washington State Dental Association is aware of the complaint and is conducting an investigation.
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