At Becker's The Future of Dentistry Roundtable in June, Mike Huffaker, Chief Sales Officer, and Angelina Hendricks, Chief Technology Officer of Planet DDS, led a group of dental practice and DSO leaders in a roundtable conversation about using cloud technology to support growth and optimize the patient experience.
Here are the key takeaways from the roundtable discussion:
1. Implementing new technology with AI can enhance efficiency and solve administrative problems. The use of AI in areas such as scheduling, financial communication and data analytics can help streamline operations and improve decision-making processes.
2. Customized communication and predictive scheduling can optimize patient experience and appointment utilization. By analyzing patterns of patient behavior and implementing automated reminders and messages, dental practices can reduce no-shows and improve overall scheduling efficiency.
3. Standardizing PMS setups and improving data quality are critical for effective use of AI tools. Inaccurate or inconsistent data in practice management systems can hinder the effectiveness of AI solutions. Implementing best practices and ensuring data accuracy can enhance the usefulness of AI-driven analytics and reporting.
4. AI tools can empower dental practices to create their own custom dashboards and reports for decision-making. By enabling non-technical staff to code and generate customized analytics, practices can access valuable insights and make informed decisions without the need for expensive external dashboard solutions.
Planet DDS, a cloud software provider, was established in 2003. Through strategic acquisitions, Planet DDS expanded its offerings to provide a comprehensive suite of cloud software solutions to the industry. Planet DDS emphasized their commitment to listening to their clients' feedback and delivering reliable and innovative solutions tailored to their needs.
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