Health system contact center staff handle complex, high-emotion patient interactions. However, staff struggle to meet demand, which creates longer wait times and inconsistent patient experiences. With AI, there is a path forward. AI can do more than deflect calls. From…
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Today’s healthcare environment is shaped by volatility: policy shocks, financial whiplash and compressed timelines. The One Big Beautiful Bill Act accelerated that change — underscoring the need for planning tools that are faster, more integrated, and built for dynamic decision-making.…
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CMS is raising the bar on provider directory accuracy. For payers, that means more than quarterly updates — it means demonstrating that your network is real, accessible and audit-ready. Ghost networks remain one of the biggest threats to both member…
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Chris Nolan
Director, Payer Solutions, HealthLink Dimensions
Kimberly Rogers, MBA, RN
Vice President Provider Network and Relations, Peak Health
William Britton
Vice President of Technology, NCD
Michael Kane
Senior Vice President, Provider Data Operations, UnitedHealthcare
Children’s hospitals face unique challenges in care delivery, as young patients are often unable to articulate symptoms fully, creating barriers for immediate treatment. Traditional adult-centric technologies often underperform in these dynamic environments, leaving potential improvements unrealized. Increasing dependence on inefficient…
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Managing a dental service organization (DSO) with multiple locations is complex, and insurance coverage plays a crucial role in mitigating risks. Unlike traditional single-site practices, DSOs require centralized, scalable insurance strategies to support operations, ensure compliance across different jurisdictions, and…
Some of the most-read articles this month covered DSO lawsuits, orthodontic trends and staffing issues. Here are the top 10 most-read articles from Becker’s in July: 1. Heartland Dental hit with class-action lawsuit over AI use 2. California dentist dies…
Scaling for long-term growth, advancing medical-dental integration and preparing for Medicaid cuts are top of mind for dentists, dental executives and industry leaders during the second half of the year. The 22 leaders featured in this article are speaking at…
Dental practices face mounting pressure to manage rising costs, staffing shortages and administrative strain. And the way insurance payments are received — from ACH and checks to virtual cards — can either add friction or drive new efficiencies. In this…
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Presented by:
Sherry Hassler
COO & EOS Integrator, Today's Dental
Francesca E. Pregano, MBA
Chief Operations Officer, Smile Makers Dental Center
Sarah Cottingham, RDH
Chief Operating Officer, Dental Design Studios
Joshua Edward Everts, DDS, MD, FACS
Chief Clinical Officer, OMS360; Owner and Surgeon, Community Oral Facial Surgery
Brian Doyle
Executive Vice President of Growth, Rectangle Health
Muhammad Adil Quraish, DDS, a former Air Force dentist, pleaded guilty to conspiracy to commit wire fraud relating to pandemic relief funds. From April 2020 through December 2021, Dr. Quraish worked with at least four co-conspirators to submit false applications…
Here are five recent controversies affecting the dental industry: Delta Dental acquisition Many dental leaders and providers are concerned that Delta Dental’s recent acquisition represents a conflict of interest. Delta Dental of Wisconsin recently purchased Cherry Tree Dental, a DSO…
